Return Policy

Attachment No. 1 to the Shop Regulations


(Article 27 of the Act of 30 May 2014 on Consumer Rights)

(concerns customers who are consumers)

Right of withdrawal

You have the right to withdraw from the contract of sale, concluded through the Internet Shop within 14 days without giving any reason.

The period to withdraw from the contract expires after 14 days from the day on which you acquired possession of the goods or on which a third party other than the carrier and indicated by you acquired possession of the goods. In order to exercise your right of withdrawal, you must inform us (Woolet Polska sp. z o.o., ul. Floriańska 15/4a, 31-019 Kraków, e-mail: of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post or e-mail).

You may use the model withdrawal form, but this is not obligatory.

In order to meet the withdrawal deadline, it is sufficient for you to send the information concerning the exercise of your right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments received from you, including the costs of delivery of the goods (with the exception of the additional costs resulting from the method of delivery chosen by you other than the cheapest usual method of delivery offered by us), immediately and in any event no later than 14 days from the date on which we are informed of your decision to exercise your right of withdrawal from this contract.

We will reimburse you using the same payment methods as you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees in connection with the reimbursement. We may withhold reimbursement of payment until we have received the item or you have provided us with proof of return, whichever is earlier.

Please send back or hand over the item to us immediately and in any event no later than 14 days after you have informed us of your withdrawal from this contract. The deadline is met if you send back the item before the expiry of the 14-day deadline.

The item to be returned must have no signs of use or destruction.

You will have to bear the direct costs of returning the item.

You are only liable for any reduction in the value of the item resulting from its use in a manner other than that necessary to ascertain the nature, characteristics and functioning of the item.

Attachment No. 2 to the Shop Regulations


(concerns customers who are consumers)

(this form must be completed and returned only if you wish to withdraw from the contract)

- The addressee:

Woolet Polska sp. z o.o,

15/4a Floriańska Street, 31-019 Kraków


- I(*) hereby inform you of my/our withdrawal from the contract of sale of the following items(*) the contract of delivery of the following items(*) the contract of work consisting in the performance of the following items(*)/for the provision of the following service(*):

- Date of contract(*)/receipt(*):

- The name of the consumer(s):

- Address of consumer(s):

Signature of the consumer(s):

(only if the form is sent on paper)

(*) Delete where not applicable.